FAQ
General Product Questions
A: TrueGuard41 provides smart, mobile surveillance units powered by solar and AI technology to protect remote and active sites like construction zones, oilfields, and storage yards.
A: Each unit includes cameras, lights, sirens, and optional sensors. The footage is monitored in real-time, with alerts sent for any unusual activity based on your custom site rules.
A: In many cases, yes. Our system deters intruders, documents events, and triggers response protocols without needing someone onsite 24/7.
A: No—our service is fully turnkey. We supply, install, monitor, and maintain the equipment for the duration of your rental.
A: Absolutely. Our units are designed for harsh Canadian climates and remote environments, with full weatherproofing and off-grid capability.
Deployment & Setup
A: Most units can be delivered and fully operational within 24 to 72 hours depending on your location.
A: No. Many of our units are solar-powered with battery backup and use cellular or satellite connectivity to stay online.
A: A single parking stall or flat patch of ground is typically enough. No permanent foundation required.
A: Yes—our systems work in both city environments and off-grid locations like oil leases or mine sites.
A: Usually no. We handle delivery, setup, and configuration on arrival. We just need access to the site and a contact person onsite.
Monitoring & Alerts
A: Our AI system analyzes all activity on your site 24/7. When it detects something outside your custom rules, it sends a verified alert to our monitoring station. A trained operator then reviews the footage live and responds as needed.
A: Not directly. Our AI continuously monitors all cameras. Only when it identifies something worth investigating does it alert a human operator to step in.
A: Yes. You can receive real-time notifications and log into your secure dashboard or app to view live and recorded footage.
A: Absolutely. We can tailor detection rules for specific zones, times, people, vehicles, or even PPE compliance—whatever fits your site’s needs.
A: No. Alerts are processed instantly. Live operators begin verification within seconds to minimize risk and avoid false dispatches.
Technology & Features
A: Our AI analyzes video feeds in real-time to recognize people, vehicles, and behaviors that match your risk profile. It filters out wind, shadows, animals, or other non-events—so you only get real, actionable alerts.
A: Yes. Our system can detect and alert for certain safety violations, like individuals entering restricted zones or loitering in unsafe areas. PPE detection features are being rolled out progressively based on site needs and camera coverage.
A: Absolutely. You’ll get a secure web portal and mobile app where you can view live feeds, search past footage, and download clips.
A: Yes. We offer thermal and infrared options for low-light or no-light conditions—ideal for nighttime protection or environments like oil and gas or remote yards.
Pricing & Contracts
A: Most customers pay between $1,800 and $3,000 per month per unit, depending on the equipment and level of service. Discounts are available for longer-term lease periods.
A: No long-term contract is required. We offer flexible rentals, and customers who commit to multi-month or annual terms often receive reduced rates.
A: A one-time setup fee of $385 per unit covers delivery, installation, and configuration. This ensures your system is ready to go on day one.
A: Your monthly fee includes the mobile surveillance unit, solar power, cameras, AI-based detection, remote access, and live monitoring. Optional features like thermal imaging or extended storage are available.
A: Absolutely. Units can be relocated or upgraded anytime. Relocation fees vary depending on distance and site requirements—just ask for a quick estimate.
Security & Privacy
A: Only authorized users you approve—like your team, our monitoring station, and TrueGuard41 technical staff for setup and support. All access is logged and encrypted.
A: Yes. Video footage is stored on secure, encrypted cloud servers with industry-standard safeguards. You can also request on-site storage if needed.
A: Absolutely. You’ll have user-level access controls, so you can decide who can view live footage, download clips, or receive alerts.
A: All customer-accessible footage is removed at the end of your contract. However, in some cases, de-identified video data may be retained for AI training purposes—to help improve detection accuracy and reduce false alarms. No identifying site or user information is ever linked to that data.
A: Yes. If you prefer not to have any of your footage used for training our AI, you can opt out during setup or anytime during your rental period.
Industries & Use Cases
A: We specialize in protecting construction sites, oil and gas operations, remote industrial yards, utility substations, and other high-value or hard-to-secure locations.
A: Absolutely. Our mobile units are ideal for projects lasting just a few weeks to several months. You can scale up or down based on your schedule.
A: Yes. Our solar-powered units run completely off-grid and connect via cellular or satellite, making them perfect for remote wells, pipelines, or rural infrastructure projects.
A: Yes. Our system can detect and alert for certain safety violations, like individuals entering restricted zones or loitering in unsafe areas. PPE detection features are being rolled out progressively.
A: Definitely. Whether you need to watch entrances to a fenced compound or monitor high-traffic areas in a city project, we can customize the setup to fit.